Privacy Policy

At knitsun, we take your privacy seriously and are committed to protecting your personal information with the highest level of care and security. We understand the trust you place in us when sharing your data, and we’re dedicated to maintaining that trust. This Privacy Policy explains how we collect, use, protect, and manage your personal information, empowering you with complete control and peace of mind.

Your Privacy is Our Responsibility

Important: Your trust is our top priority. We will never sell, rent, or share your personal data with third parties. We are committed to safeguarding your privacy at all times.

1. What Information We Collect

We collect personal data through a variety of channels, such as when you make a purchase, sign up, or interact with us on our website. The information we may collect includes:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, communications with our support team, product preferences, and any other details you share with us.

  • Transaction Details: This includes payment information such as the name on your payment method, card type, partial card number, and other payment-related details.

  • Technical Information: Your IP address, browser type, operating system, language, location, and platform when visiting our website.

  • Marketing Preferences: Your preferences for receiving promotional content and how you wish to be contacted.

2. The Information You Choose to Share

You have the choice to share personal information in various ways, such as when you make a purchase, leave a review, or contribute content like photos, videos, or comments. This may include your name, email, address, product preferences, and other details.

3. How We Use Your Information

We use your data to:

  • Personalize your experience: Tailor our communications and services to suit your preferences and needs.

  • Offer product recommendations: Suggest items based on your past interactions and preferences.

  • Provide customer support: Address questions, issues, or concerns related to your purchases or experiences.

  • Streamline order processing: Ensure your orders are handled quickly and efficiently while managing your account.

  • Ongoing support: Provide assistance throughout your journey with us, ensuring complete satisfaction.

4. Cookies, Web Analytics, and Tracking

To enhance your browsing experience, we use cookies, web logs, and Google Analytics. These tools help us remember your preferences, improve the website’s functionality, and track performance. You can adjust your cookie settings or opt-out of Google Analytics through your browser.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and exciting news via email or text. You can expect no more than four messages per month. To opt out at any time, simply email us at [email protected].

6. Sharing Your Data

We do not sell or rent your personal information. However, we may share it with trusted third parties that help us provide our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising platforms, and other necessary services.

  • Legal Requirements: We may disclose your information if required by law or to prevent fraud.

7. Protecting Your Personal Data

We use industry-leading security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your payment information is encrypted with SSL technology, and all transactions are processed securely through PayPal. While no system can guarantee 100% security, we continuously improve our security measures to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services or as required by law. After you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You can withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your data, simply reach out to us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to request access to your personal data, correct any inaccuracies, and request the deletion of your information. To make changes or request access, please email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page, and we may notify you via email if necessary. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using knitsun, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please feel free to contact us at [email protected]. We are dedicated to providing you with a safe, secure, and seamless experience every time you interact with us.